7-Day Exchange Policy

Our Promise

We stand behind every product we sell. If your device has a genuine manufacturing defect or develops a fault within 7 days of purchase, we will exchange it — no arguments, no stress.

What Is Covered

• ✓Manufacturing defects found within 7 days of purchase
• ✓Device that fails to power on or charge correctly
• ✓Screen defects (dead pixels, display lines) present at time of purchase
• ✓Speaker, microphone, or camera not functioning as described
• ✓Wrong model or colour delivered against your order

What Is Not Covered

• ✕Physical damage caused after purchase (drops, cracks, liquid damage)
• ✕Issues caused by unauthorised repair or tampering
• ✕Normal wear and tear
• ✕Software issues resulting from user-installed apps or updates
• ✕Claims made after 7 days from purchase date
• ✕Accessories (earbuds, chargers, cables) — these carry a separate warranty

How to Raise an Exchange

1. 1Contact us within 7 days — by phone, WhatsApp, or by visiting the store.
2. 2Bring the device along with its original box, accessories, and your purchase receipt or order number.
3. 3Our technician will inspect the device (typically takes 15–30 minutes in-store).
4. 4If the defect is confirmed, we will exchange it with the same model (subject to availability) or an equivalent one.

Exchange — Not Refund

Conditions for a Valid Exchange

• •Exchange request raised within 7 days of purchase
• •Device in original condition — no physical damage or tampering
• •All original box contents present (charger, cable, SIM ejector, etc.)
• •Purchase receipt or order confirmation available